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Plot No 1 Khasra, No 56 Peerpura, P.O Manglour,Roorkee,Distt. Haridwar(U.K)

Refund and Returns Policy:

At TASTON Foods, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Refund and Returns Policy outlines the terms and conditions governing the process of returning products and requesting refunds.

1. Eligibility for Returns:
– To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. It must also be returned within 7 days of the delivery date.
– Perishable or consumable items such as food products are not eligible for return unless they are defective or damaged upon receipt.

2. Initiation of Return:
– To initiate a return, please contact our customer support team within 7 days of receiving your order. You can reach us via email at [customer support email] or by phone at [customer support phone number].
– Please provide your order number, a brief description of the reason for the return, and any relevant photos or documentation to support your claim.

3. Return Authorization:
– Once your return request is received and approved, we will provide you with instructions on how to return the item(s). Please follow these instructions carefully to ensure the prompt processing of your return.
– Please note that unauthorized returns or returns sent without prior approval may not be accepted and may be returned to the sender at their expense.

4. Return Shipping:
– The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item).
– We recommend using a trackable shipping method and purchasing shipping insurance to ensure that your return package reaches us safely. TASTON Foods is not responsible for any items lost or damaged during return transit.

5. Refund Process:
– Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
– If your return is approved, a refund will be processed to the original method of payment used for the purchase within 7 days. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.
– If your return is rejected due to non-compliance with our return policy, we will notify you of the reason for rejection and return the item(s) to you at your expense.

6. Exchanges:
– If you wish to exchange an item for a different size, color, or variant, please follow the return process outlined above and place a new order for the desired item(s) separately.

7. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect for assessment purposes.

8. Non-Returnable Items:
– Certain items are non-returnable, including gift cards, downloadable software products, and perishable or consumable items that have been opened or used unless they are defective.

9. Policy Updates:
– TASTON Foods reserves the right to amend or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team for assistance.

By placing an order through the TASTON Foods website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.